Troubleshooting the Process
Troubleshooting the communications is best handled by analyzing the
entire process. The failure is typically in only one area. This section
looks at the causes and solutions to problems in the three main areas:
1. Problems in Getting Started - the computer cannot communicate with the
modem, or the connection is inconsistent or otherwise substandard.
2. Problems in Establishing Communications - DTE (computer, terminal) can
communicate with the modem, but cannot make the connection with the remote
system.
3. Problems Encountered while Online - high error rate, dropped connections,
scrambled data, and locked systems are among the difficulties that may be
experienced.
The discussions assist in setting up and maintaining communications. In
addition, the test procedures in this section help to determine the source
of a communications problem with the modem.
Click on the following topics for more informaton:
Problems in Getting Started
Verifying the DTE-to-Modem Connection
Checking the Dialer and the Telephone Lines
Problems Encountered During Communications
Dropped or Lost Connections
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